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I can't say enough about Home Comfort Services and the people that work for them. Today I had a technician inspecting my furnace and he was friendly, called me beforehand providing an ETA and quickly detected my issue. I trust this entire team and they have serviced both my home and rental property. They have great customer service and are reliable. I highly recommend these guys and they are the only company I will call for my heating/air needs.
We woke up on Monday morning and found that our boiler was no longer heating and the temp in our home was falling. We called Home Comfort right away and they were great on the phone in trying to help troubleshoot the problem prior to sending out a technician. It turned out that we needed to retrofit our new boiler with some new parts and the technician did a great job of talking us through the options and explaining the problem. By lunchtime, our boiler was repaired and our heat was back on! Thank you Home Comfort!
We were very, very impressed with the work ethic and effort that the installers put forth on Wednesday. They were at our place for over 13 hours, and while I didn't try to keep an eye on them it was pretty obvious that they were working hard the entire time. We felt quite guilty when we sat down at 7pm to watch the hockey game and they were still pushing until shortly after 8pm. I wasn't home yesterday when the Service Manager came by to finish programming the thermostats, but my wife was there...and she was equally impressed with him. They represented Home Comfort extremely well...and, as a result, we feel very good about the decision we made. Now we just need to confirm that "first impression" with great system performance!
Your technician did a wonderful job! He was outstanding! Educated me on what he was working on and he went above and beyond. I'm extremely happy with your company and service.
You have serviced our air conditioners, furnaces and repaired a stubborn leak in the shower. Home Comfort has always been such a joy - coming out quickly and checking things thoroughly. We would recommend them (and do) all the time.
Our noisy, old central air conditioner was requiring a recharge nearly every year - it was time to get a new one. The Comfort Specialist provided a very thorough explanation of options and measured up the house and windows to ensure the new unit would be properly sized. The tech that came is a superior installer: friendly, knowledgeable, neat, a fast and efficient worker - these are accurate descriptions for him.
We have had Home Comfort in our house several times for both HVAC and plumbing issues. On each occasion they came through for us. They are professional, honest and trustworthy and fantastic to deal with. They are coming back to do some plumbing upgrades very soon. I highly recommend giving Home Comfort a call!
We have a contract with them for inspection of our heater and our air conditioner on a 6 month basis and any repairs that might be required as a result of that.
We've been using them for 3 years.
They are punctual; they are courteous; they are on time. They accommodate our schedule of an 8 am visit. My wife and myself both worked at that time and we needed a very early morning. They would accommodate our schedule, being here at 8 am.
I want to take this opportunity to tell you about your office staff. Without boring you with the details of the problem, let me just say that we received a refund of $588 from our American Standard warranty that was rightfully ours, but no one from my old service provider (who would not return my calls after making mistakes on our machine) nor American Standard would help. It was one of your staff that made this happen. Her follow up with me was fantastic. She pushed and pushed the case until success. It was one of the best customer service experiences I have ever had, and I have been in the client services business myself for many years. You have a gem there - take good care of her!
Your technician today did an excellent job. He was pleasant, efficient, and knowledgeable. Although he was unfamiliar with the system brand itself, he used his experience with similar systems to quickly diagnose the problem and solve it in a direct and competent manner. I will be happy to recommend him and your company to others.